FAQs
What are your hours of operation?
Our main hours of operation are 9 am – 5 pm, however, we will try to accommodate your schedule if the need arises. We are available to answer questions and messages all day and will do our best to respond to your inquiries promptly.
I’m a first time customer and I don’t know how to book.
Because of the varying prices in filters and other auto parts, first time customers will have to inquire so we can get a little more info about your vehicle like make, model and year. We will send you an estimate once we have all the information we need. You’ll then be able to manage or reschedule your appointment.
You can call or text us at 865-635-6785 or email us at caraidtn@gmail.com
The service I need isn’t available to book.
We are not a full service mechanic and our services are currently limited. If you are in need of a service not listed on our website you will have to call or text 865-635-6785 or email us at caraidtn@gmail.com to find out if we are able to provide the service you are needing.
If you are unable to book a service that we do offer, it may be because you are a first time customer, our schedule is full, or because you are trying to book on a holiday.
Do I have to leave my keys?
We will need access to your vehicle and that means leaving your keys! Don’t worry, we will communicate with you the entire time. You can either meet us at your vehicle to hand over keys or we can work together to designate a place for you to leave your keys for us to retrieve.
What if my vehicle has damage?
Current vehicle damage that does not affect our maintenance service can be worked around (such as a jammed window but we are doing an oil change) but we do not take any liability for current damage. If you are experiencing cracks, leaks or overheating we cannot service your vehicle depending on the maintenance requested.
How do I know my appointment is confirmed?
Once you book your appointment, you will receive a text message or email confirming your appointment.
What if I need to cancel or reschedule?
Our policy is simple. If you need to cancel or reschedule we ask that you give us 24 hours notice. Failure to provide 24 hours notice will result in a $25 cancellation fee.
How does payment work?
Once your appointment is booked, you will be provided with a link for payment. Payment is due at booking and can be refunded, see refund policy.
What is the refund policy?
If you cancel with 24 hours notice or more, a full refund will be issued. This may take a couple of days to reflect in your account. If 24 hour notice is not given, a refund will be issued minus the $25 cancellation fee. If you need to reschedule, the payment will be applied to your new appointment.
Do you offer referral discounts?
We do! We will give you a referral code for everyone you refer! If they use your code, you will receive $10 off your next service after they complete their first service!
Do you do fleets?
Yes! If you have a fleet of vehicles or own a company with vehicles we offer special pricing for our maintenance! Give us a call at 865-635-6785.
Car-Aid 